CHECK ONLY ONE ANSWER |
Excellent |
Good |
Average |
Poor |
N/A |
1. Staff returned my call within 24 hours? |
ExcellentGoodAveragePoorN/A
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2. Staff was courteous, professional and helpful? |
ExcellentGoodAveragePoorN/A
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3. Availability of staff |
ExcellentGoodAveragePoorN/A
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4. Turn around time from phone call to appointment |
ExcellentGoodAveragePoorN/A
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5. Response time of disposition of consumer |
ExcellentGoodAveragePoorN/A
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6. Protection of consumer’s privacy/confidentiality |
ExcellentGoodAveragePoorN/A
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7. Possibility of future referrals to FWC |
ExcellentGoodAveragePoorN/A
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8. Possibility of recommending us to another agency |
ExcellentGoodAveragePoorN/A
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9. How would you rate our quality of service? |
ExcellentGoodAveragePoorN/A
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10. In an overall, general sense, how would you rate your experience with the referral process?
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ExcellentGoodAveragePoorN/A
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